Instructions for solving drift problems
If you are having problems with your thumbsticks not working properly in-game, there are several solutions that can solve the problem. Often it is due to dirt getting into the thumbsticks, or pressing too hard on the thumbsticks which causes the analog thumbsticks to deviate more than desirable. We recommend blowing while pulling the thumbsticks up or using compressed air to remove any dirt around your thumbsticks. Remove the thumbstick and spray compressed air in 3 consecutive one second bursts around the thumbstick module. Repeat a few times if necessary, waiting a few minutes between each attempt.
If you continue to experience "drift", "slowturn" or unintended thumbstick movement, it is possible that the game you are playing has tight "deadzone" settings or that you have changed those settings. Fixing the problem is as simple as adjusting the "deadzone."
- Open the settings of the game(s) you are playing that are bothering you;
- Look for the "deadzone" setting in the menus;
- Try increasing the value of the "deadzone" option slightly and return to the game;
- If you still experience drift after slightly increasing the "deadzone" value, repeat steps 1 to 3 until you no longer experience drift for this game.
Thumbsticks may naturally be slightly off their original axis during use. This displacement of the thumbstick is not unusual (even when using first-party controllers) and can cause unintended movement. This depends on the default sensitivity settings chosen by the developers. To eliminate any unintended movement, each controller has an area near the center of each thumbstick that is software controlled. This area is also called a "deadzone" and includes subtle movements of the thumbsticks. Deadzones can also be present in games and vary from game to game. Thumbsticks can also develop "drift" that will manifest in the game as unintended movement or cancelled functions (such as sprinting). Games with smaller deadzones in their default settings, such as Fortnite, Apex Legends or Call of Duty: Warzone, may cause more controllers to exhibit 'drift' in game.
Does all of the above still not help, and you want your controller fixed? Then go to the next page, and select your desired options. Click here for further instructions.
If the game you are playing does not offer an option to adjust your deadzone, or if adjusting the deadzone does not solve your problem, please contact us for further assistance. When you contact us, we will ask you for certain AXIS values. These values can be found here:
- Press the home button and share button on your controller simultaneously until the light on the back of your controller starts flashing;
- Open the bluetooth settings on your computer and connect it to your controller;
- Go to https://gamepad-tester.com/ and turn on your controller;
- Take a screenshot of the values of AXIS 0, AXIS 1, AXIS 2 and AXIS 3 at rest and send these values to us.
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